Refund and Returns Policy

At Premium Grahok, we are committed to ensuring customer satisfaction with our digital products. However, due to the nature of digital goods, certain restrictions and policies apply. Please read our Refund and Returns Policy carefully before making a purchase.

Refund Eligibility

Refunds may be considered under the following circumstances:

  • The product was not delivered or inaccessible after payment.
  • The product is defective or significantly different from the description provided at the time of purchase.
  • Duplicate payment for the same product.

Important:

  • Refunds are not provided for change of mind, accidental purchases, or incompatibility issues caused by the customer’s device or software.
  • Products marked as “non-refundable” on their purchase page are excluded from refunds.

Refund Request Process

To request a refund, you must contact us at support@premiumgrahok.com within 7 days of purchase. Please include the following details in your request:

  • Proof of purchase (e.g., order number, receipt).
  • A detailed explanation of the issue.
  • Screenshots or evidence to support your claim, if applicable.

Our team will review your request and respond within 5-7 business days. If your claim is approved, the refund will be processed to your original payment method.

 Exclusions

The following situations do not qualify for refunds or returns:

  • Loss of access to the product due to account suspension or deletion caused by policy violations.
  • Compatibility issues unless the product was falsely advertised as compatible.
  • Products that were successfully downloaded or accessed unless they are proven defective.

Exchange Policy

We do not offer exchanges for digital products. If you encounter an issue, we recommend reaching out to our support team for assistance.

Resolution of Disputes

In case of any disputes regarding refunds, we will work with you to resolve the issue amicably. If necessary, you may escalate the matter to a third-party payment provider or platform where the purchase was made.

Contact Us

If you have questions or need support, please contact our customer service team:

  • Email: support@premiumgrahok.com